Welcome to Hoover Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our customer service team.

Product Questions

What types of bedding products do you offer?
We specialize in premium yet affordable bedding and home essentials, including:
  • Bed pillows and pillow cases
  • Complete bedding sets (King, Queen, Full sizes)
  • Duvet covers and inserts
  • Comforters and blankets/throws
  • Mattress protectors
  • And complementary home items like light bulbs and cleaning supplies
How do I choose the right size bedding for my bed?
We offer bedding in King, Queen, and Full sizes. Please measure your mattress before ordering:
  • King: 76″ x 80″ (US standard)
  • Queen: 60″ x 80″
  • Full/Double: 54″ x 75″
Our sheets and bedding sets clearly indicate which mattress size they’re designed for.
Are your products hypoallergenic?
Many of our bedding products, especially mattress protectors and certain pillow types, are designed with hypoallergenic materials. Look for “hypoallergenic” in the product description or contact us for specific recommendations.

Ordering & Account Questions

How do I create an account?
You can create an account during checkout by selecting “Create an Account” after entering your email address. Account benefits include:
  • Faster checkout
  • Order history tracking
  • Saved shipping addresses
  • Exclusive offers
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password. If you don’t see the email, please check your spam folder.

Payment Questions

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All payments are processed securely through encrypted connections.
Is it safe to enter my credit card information on your site?
Absolutely. We use industry-standard SSL encryption to protect all transactions. Your payment information is processed securely and we don’t store complete credit card details on our servers.
Why was my payment declined?
Payment declines usually occur because:
  • Incorrect card details entered
  • Insufficient funds
  • Your bank’s security measures
Please verify your information and try again, or contact your bank if the problem persists. You may also try an alternative payment method.

Shipping & Delivery

Where do you ship?
We ship globally to most countries, excluding some Asian regions and remote areas. During checkout, simply enter your address to confirm delivery availability to your location.
What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95)
• Carriers: DHL or FedEx
• Processing: 1-2 business days
• Delivery: 10-15 business days after shipment
• Includes tracking
Free Shipping (Orders $50+)
• Carrier: EMS
• Processing: 1-2 business days
• Delivery: 15-25 business days after shipment
• Includes tracking
How can I track my order?
You’ll receive:
  1. An order confirmation email with estimated delivery window
  2. A shipping notification with tracking number when your order ships
  3. Regular updates on your package’s journey
You can also track your order by logging into your account.
What if my package is delayed?
While we strive for timely delivery, occasional delays can occur due to customs processing or other factors beyond our control. If your package is significantly delayed beyond the estimated timeframe, please contact us at [email protected] with your order number for assistance.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be:
  • Unused and in original condition
  • In original packaging with tags attached
To initiate a return, please contact our customer service team with your order number and reason for return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your return, please allow:
  • 5-7 business days for inspection and processing
  • Additional time for your bank to process the refund (typically 3-5 business days)
You’ll receive an email notification when your refund is processed.
Do you offer exchanges?
We currently don’t offer direct exchanges. For a different size or product, please return the original item (following our return policy) and place a new order. This ensures you receive your replacement as quickly as possible.
Still have questions? Our customer service team is happy to help! Email us at [email protected] and we’ll respond within 24 hours (excluding weekends and holidays).