At Hoover Sales Store, we stand behind the quality of our premium yet affordable bedding and home essentials. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be unused, in its original packaging, and in the same condition as when you received it
  • You must initiate your return request within 15 days of receiving your order
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Mattress Protectors (opened packages)
  • Pillow Cases (opened packages)
  • Light Bulbs (all types)
  • Command Strips & Hooks (opened packages)
  • Furniture Hardware (opened packages)

Return & Exchange Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the subject line “Return/Exchange Request – [Your Order Number]”.
  2. Provide Details: Include the following information in your email:
    • Your order number
    • The item(s) you wish to return/exchange
    • Reason for return/exchange
    • Whether you prefer a refund or exchange
  3. Receive Instructions: Our team will respond within 24 hours (excluding weekends and holidays) with return authorization and shipping instructions.
  4. Ship Your Return: Package the item securely in its original packaging and ship it to our warehouse address provided in the return authorization email.
  5. Processing: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return/Exchange Request Template

Subject: Return/Exchange Request – [Your Order Number]

Dear Hoover Sales Store Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number]. Below are the details:

  • Item(s) for return/exchange: [Product Name(s)]
  • Reason for return/exchange: [Brief explanation]
  • Preferred resolution: [Refund to original payment method/Exchange for [Product Name]]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Contact Information]

Refund Information

Once your return is received and inspected, we will send you an email notification. Your refund will be processed within 5-7 business days and applied to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing (depending on your bank’s policies)
  • PayPal: 3-5 business days after processing

Please note that original shipping fees are non-refundable, except in cases where the return is due to our error or a defective product.

Exchange Shipping

For exchanges:

  • You will be responsible for return shipping costs unless the exchange is due to our error or a defective product
  • We will cover the shipping costs for sending your replacement item
  • Exchanges are subject to product availability

International Returns

For customers outside the United States:

  • You are responsible for all return shipping costs
  • Customs fees and import duties are non-refundable
  • We recommend using a trackable shipping service as we cannot guarantee receipt of returned items

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the damage/defect
  2. We will arrange for a replacement or refund at no additional cost to you
  3. You may be asked to return the damaged item (we will provide a prepaid return label in these cases)

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Hoover Sales Store, 3130 Oakmound Drive, Chicago, US 60657

We typically respond within 24 hours (excluding weekends and holidays).