At Hoover Sales Store, we’re committed to providing premium yet affordable bedding and home essentials with a seamless shopping experience. Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to meet your needs:

Standard Shipping ($12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Tracking included

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Tracking included

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

International Shipping

For international orders:

  • Customers are responsible for any customs fees, taxes, or import duties
  • These charges are not included in the product price or shipping cost
  • Please check with your local customs office for potential fees before ordering

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer returns and exchanges within 15 days of receiving your items.

Eligibility Requirements

To qualify for a return or exchange:

  • Item must be unused and in original condition
  • Original packaging must be intact
  • Return request must be initiated within 15 days of delivery
  • Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on:

  • Mattress Protectors (opened packages)
  • Pillow Cases (opened packages)
  • Light Bulbs (all types)
  • Command Strips & Hooks (opened packages)
  • Furniture Hardware (opened packages)

How to Initiate a Return or Exchange

Follow these simple steps:

Step 1: Contact our customer service team within 15 days of receiving your order

  • Email: [email protected]
  • Subject line: “Return/Exchange Request – [Your Order Number]”

Step 2: Include these details in your email:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return/exchange
  • Whether you prefer a refund or exchange

Step 3: Wait for our response (within 24 hours on business days)

We’ll email you return authorization and shipping instructions.

Step 4: Package the item securely in its original packaging and ship it to our warehouse

Step 5: Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days

Refund Information

After we receive and inspect your return:

  • You’ll receive an email notification
  • Refunds are processed within 5-7 business days
  • The refund will be applied to your original payment method

Refund Timelines:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days after processing (depending on your bank’s policies)
  • PayPal: 3-5 business days after processing

Note: Original shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchange Policy

For exchanges:

  • You are responsible for return shipping costs unless the exchange is due to our error
  • We cover shipping costs for sending your replacement item
  • Exchanges are subject to product availability

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the issue
  • We’ll arrange for a replacement or refund at no additional cost
  • You may be asked to return the damaged item (we’ll provide a prepaid return label in these cases)

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns, or exchanges.

Contact us at:

  • Email: [email protected]
  • Mail: Hoover Sales Store, 3130 Oakmound Drive, Chicago, US 60657

We typically respond within 24 hours (excluding weekends and holidays).